Dan Gingiss

Customer experience expert, bestselling author and keynote speaker helping organisations create unforgettable customer moments

Overview

Dan Gingiss is an internationally recognised customer experience strategist, author and keynote speaker who helps organisations turn everyday customer interactions into lasting competitive advantages. With more than two decades of experience working with some of the world's most respected brands, Dan shows leaders how exceptional customer experiences drive loyalty, advocacy and long-term business growth. His engaging presentations combine practical strategies, real-world examples and actionable insights that audiences can implement immediately.

Who is Dan Gingiss?

Dan Gingiss is a customer experience expert whose career has spanned leadership roles at globally recognised organisations including McDonald's, Discover and Humana. Throughout his professional journey, he has helped businesses strengthen customer relationships, improve engagement and create experiences that customers actively want to share with others.

Passionate about helping organisations stand out in increasingly competitive markets, Dan believes that customer experience is one of the most powerful differentiators available to modern businesses. His approach focuses on creating memorable moments that build trust, loyalty and emotional connection at every stage of the customer journey.

In addition to his consulting and speaking work, Dan is a bestselling author and respected thought leader in the customer experience space. His insights have influenced organisations around the world seeking to improve customer satisfaction, strengthen brand reputation and drive sustainable growth.

Career Highlights

• Customer experience leader with more than 20 years of industry experience
• Former executive and leadership roles with McDonald's, Discover and Humana
• Author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share
• Author of Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
• Co-host of the award-winning Experience This! podcast
• International keynote speaker presenting to audiences around the world
• Recognised authority on customer experience, customer loyalty and brand engagement
• MBA in Marketing from the Kellogg School of Management at Northwestern University

Key Speaking Themes

• Customer experience as a competitive advantage
• Building customer loyalty and advocacy
• Creating memorable customer moments
• Customer service excellence
• Social media and customer engagement
• Brand experience and reputation management
• Human-centred business growth
• Turning satisfied customers into passionate promoters

What Your Audience Will Gain

Dan equips audiences with practical tools for creating customer experiences that generate stronger loyalty, referrals and long-term business success. Through compelling examples and proven strategies, he demonstrates how small improvements can create significant impact across the customer journey. Audiences leave with actionable ideas for improving customer satisfaction, strengthening brand relationships and creating experiences people genuinely want to talk about.

Ideal For

• Customer experience and service conferences
• Sales and marketing events
• Leadership and business growth forums
• Retail, hospitality and consumer-facing organisations
• Corporate strategy and culture programmes
• Brand, loyalty and customer engagement events

Frequently Asked Questions...

What does Dan Gingiss speak about?
Dan Gingiss speaks about customer experience, customer loyalty, customer service, brand engagement, social media and creating remarkable customer interactions.

Who is Dan Gingiss?
Dan Gingiss is a customer experience expert, bestselling author, keynote speaker and former executive with leadership experience at McDonald's, Discover and Humana.

What is Dan Gingiss best known for?
Dan is best known for helping organisations create exceptional customer experiences that drive loyalty, advocacy and long-term business growth.

What books has Dan Gingiss written?
Dan is the author of The Experience Maker and Winning at Social Customer Care, both focused on improving customer engagement and customer experience.

What companies has Dan Gingiss worked for?
Dan has held leadership positions at major organisations including McDonald's, Discover and Humana.

Why do organisations book Dan Gingiss as a keynote speaker?
Organisations value Dan's practical approach, real-world business experience and ability to deliver actionable customer experience strategies that drive results.

What can audiences learn from Dan Gingiss?
Audiences learn how to create memorable customer experiences, build stronger customer relationships and develop strategies that increase loyalty and brand advocacy.

Is Dan Gingiss available for keynote speaking engagements?
Yes. Dan Gingiss is available for conferences, customer experience events, leadership programmes and keynote presentations internationally.