Dan Gingiss
Dan Gingiss is a dynamic and engaging keynote speaker and customer experience expert who has captivated hundreds of audiences around the globe.
Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, and a pinball wizard, and he once delivered a pizza to Michael Jordan.
Testimonials
Marketing Events Specialist - VertexOne
Dan was wonderful to work with from start to finish. He was aware of goals and proved his knowledge on how experience matters with resounding cheers from our attendees. Highly recommend!
Marketing Practice Director - University of Wisconsin E-Business Consortium
Dan’s ability to distil complex concepts into clear, accessible insights is truly a gift, and added significant depth to the day’s conversations.
President - Sea Tow Services International
Dan is very easy to work with and he left a lasting impression on our audience with his real-life examples and clear takeaways.
Marketing Program Manager - POOLCORP
Dan’s address was not only exciting and engaging, it also brought a new perspective to perfecting the customer experience!
CEO - Forethought
Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences, meant actionable insights for our customers [and] made me rethink my own experiences.
Executive Vice President - Career Education Colleges and Universities
Dan was an outstanding speaker, but even more, our attendees raved about the connections made with him off stage.
VP, Property Management - Starwood Retail Partners
We received feedback from many attendees that Dan’s session was one of the highlights of our entire conference.
Event & Travel Manager - Benco Dental
I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about Customer Experience.
