Ingrid Maynard

Customer experience expert, sales strategist and leadership speaker helping organisations grow through human connection

Overview

Ingrid Maynard is a leading customer experience strategist, sales transformation expert and leadership speaker who helps organisations rethink how they engage with customers, employees and stakeholders. Known for her people-first approach to business growth, Ingrid challenges conventional thinking around sales, leadership and culture, showing organisations how stronger relationships drive stronger results. Her engaging presentations provide practical strategies for creating customer loyalty, building high-performing teams and developing future-ready organisations.

Who is Ingrid Maynard?

With more than 25 years of experience across Australia and New Zealand, Ingrid Maynard has built a reputation for helping businesses transform performance through customer-centric thinking and human-centred leadership. As the founder of The Sales Doctor, she has worked with organisations across a wide range of industries, helping leaders and teams strengthen customer relationships, improve sales outcomes and build cultures that support long-term success.

Ingrid believes that sales is far more than a business function. She views it as a powerful framework for building trust, creating value and fostering meaningful connections. Her work sits at the intersection of customer experience, leadership, communication and organisational culture, helping businesses adapt to changing customer expectations and evolving workplace dynamics.

A respected commentator on leadership, customer experience and the future of work, Ingrid's insights have been featured across major media outlets including Sky Business, Ticker News, CEO World, the Daily Telegraph and the Herald Sun.

Career Highlights

• Founder of customer experience and sales consultancy The Sales Doctor
• More than 25 years of business transformation experience across Australia and New Zealand
• Trusted advisor to many of the region's leading brands and organisations
• Featured business commentator on Sky Business and Ticker News
• Contributor to CEO World, the Daily Telegraph and the Herald Sun
• Recognised thought leader in customer experience, leadership and sales transformation
• Advisor to organisations navigating culture, growth and workplace change

Key Speaking Themes

• Customer experience and relationship-driven growth
• Human-centred sales and influence
• Leadership for the modern workplace
• Building future-ready business cultures
• Emotional intelligence in leadership and sales
• Trust, connection and customer loyalty
• Creating meaningful employee and customer experiences
• Business growth through people-first strategies

What Your Audience Will Gain

Ingrid provides audiences with practical tools for strengthening relationships, improving customer engagement and creating cultures that support both people and performance. Her presentations challenge traditional assumptions about sales and leadership while offering actionable strategies that leaders can implement immediately. Audiences leave with a deeper understanding of how trust, empathy and human connection can become powerful drivers of business success.

Ideal For

• Leadership and executive conferences
• Customer experience and sales events
• Corporate culture and transformation programmes
• Women in leadership conferences
• Innovation and future-of-work forums
• Business growth retreats and strategic offsites

Frequently Asked Questions...

What does Ingrid Maynard speak about?
Ingrid Maynard speaks about customer experience, sales transformation, leadership, emotional intelligence, workplace culture and the future of work.

Who is Ingrid Maynard?
Ingrid Maynard is a customer experience strategist, leadership speaker, founder of The Sales Doctor and a recognised authority on people-first business growth.

What is Ingrid Maynard known for?
Ingrid is known for helping organisations improve customer engagement, sales performance and leadership effectiveness through human-centred business strategies.

What is The Sales Doctor?
The Sales Doctor is Ingrid Maynard's consultancy, which helps organisations strengthen sales performance, customer relationships and workplace culture.

What industries has Ingrid Maynard worked with?
Ingrid has partnered with organisations across numerous industries throughout Australia and New Zealand, helping leaders and teams improve performance and customer outcomes.

Why do organisations book Ingrid Maynard as a keynote speaker?
Organisations value Ingrid's ability to combine practical business insights with authentic leadership principles, creating presentations that are both inspiring and immediately actionable.

What makes Ingrid Maynard's approach unique?
Ingrid reframes sales, leadership and customer experience as fundamentally human interactions built on trust, empathy and meaningful connection.

Is Ingrid Maynard available for keynote speaking engagements?
Yes. Ingrid Maynard is available for conferences, leadership events, customer experience programmes and keynote presentations across Australia and internationally.